“Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” ~ Viktor Frankl

Resolving conflict is part of your routine if you are living and breathing. However, if you are a real estate manager, the stakes are raised because the ability to resolve conflict is critical to your success in your work. Real estate management and conflict go hand in hand. In this episode, Kristine Scott will share practical tips that you can use to navigate challenging conflict situations.   

Kristine began her career in social services. She began to notice that she would often overreact or freeze in challenging situations and became curious if she could do better. This started a 20-year exploration that evolved into her becoming a conflict "resolutionary" who became a highly sought-after trainer. Today, Kristine teaches people how to reach in and not freak out when things get tough. She has been hired by clients like the Seattle Space Needle, farmers markets, and office teams, giving people what they need to be firm and friendly in the face of a crisis.

Listen and learn:

• What is the goal when we think of conflict resolution? 
• The framework that should be used when working through a conflict situation.
• Who is better at resolving conflict, women or men? 
• Tips for individuals that have historically been conflict averse

And much more... View the full show notes.