『Director of the Design Centre at IAG Harriet Wakelam on embedding Design Thinking and creating plausible futures to sustain your business』のカバーアート

Director of the Design Centre at IAG Harriet Wakelam on embedding Design Thinking and creating plausible futures to sustain your business

Director of the Design Centre at IAG Harriet Wakelam on embedding Design Thinking and creating plausible futures to sustain your business

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 Harriet is a leader in Design Thinking implementation at scale, and has previously held senior Design and CX roles at Sensis, NAB, Aus Post and Medibank, as well as having been a board member for the Service Design Network. In this episode, Harriet talks how to implement design from scratch, along with how to integrate customer journey mapping and decision-making tools as well as future-proofing your business through design.

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