Amy sits down with Carolyn to discuss how she creates an inclusive company environment in which people can thrive, founding AnswerLab, how they shifted their strategy to conduct user research remotely, AnswerLab’s commitment to inclusivity, the origins of her passion for user research, growing up in Tennessee, and moving to Japan. 

 1:38 Amy discusses her background and growing up in a small town outside of Knoxville, TN 

4:07 Amy talks about learning Japanese and moving to Japan 

10:13 The origins of Amy’s passion for creating experiences that everyone loves 

14:28 Why Amy decided to found AnswerLab and how she came up with the idea 

17:03 AnswerLab’s strategy and how they first brought on enterprise clients  

20:02 Amy talks burnout and perfectionism 

24:45 Why AnswerLab creates an inclusive culture in which people can thrive 

28:09 How AnswerLab converted 89 in-person research projects to remote, and how they avoided losing any revenue in Q2 2020 

35:42 AnswerLab’s human centered work project and their million dollar commitment 

46:44 Amy’s closing DE&I advice to other leaders 

Carlos tells us about helping take MongoDB public, what’s next for TripActions, growing up in Miami, his first sales jobs, working at PTC, moving to Barcelona, tech in the late 90’s, his key to building successful sales teams, and his career advice. 

1:25 Carlos talks growing up in Miami and his first sales jobs

3:20 His experience at PTC and why they have a great sales organization

6:38 Carlos reflects on moving to Barcelona

7:47 Leaving PTC to start a company

10:58 Reflecting on tech in the late 90’s

14:10 The key to building successful sales teams

16:54 How Carlos joined MongoDB and his experience taking them public as CRO

28:36 Why every salesperson at TripActions builds at least some of their own pipeline

33:18 How Carlos builds a great sales culture

37:33 How TripActions has found opportunity during a global disruption

43:19 Career advice from Carlos