DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.

What is Kaizen, you may ask?

Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of business activities to continuously improve all functions for all employees of a company. Mostly used in supply-chain,. Kaizen has been applied to healthcare, life coaching, government, manufacturing, and banking.

IMHO Kaizen is the unwritten bible of successful consultants and developers. I have adapted this concept with great success with my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide, over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT)

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products

Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier, a company that provides integrations for web applications.

At that time API was, and to a degree still is, very difficult and time-consuming to implement and maintain, so Zapier was touted as a great solution and possibly the future of integrations. However, a lack of features (at least in the Ivanti universe) as well as cost were the main factors for its fizzling out.

I have to say that I was really impressed by the Workato integration that Ivanti demonstrated on a recent show-and-tell webinar.

If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.