In this episode of The RAL Room Assisted Living Podcast, host Charlie Cameron is joined by Erin Render, CEO of Legato Living, a franchise dedicated to creating high-quality, personalized memory care homes.

Erin’s journey in senior care began as a CNA and progressed through her completion of a master’s degree in health care administration. Rising to the role of administrator at just 23, she developed a vision for transforming long-term care.

Today, Legato Living is her solution—a franchise model focused on small, intimate care settings that provide a higher quality of life for residents living with dementia.
Tune in as Erin discusses the benefits of smaller care settings, her hands-on approach to franchise oversight, and her passion for reshaping the assisted living industry through compassion and innovation.

Key Points:

• Transition to Residential Memory Care: Erin discusses her decision to move from a large facility setting to a smaller, personalized memory care model to better meet resident needs.
• Building Legato Living: Starting with three homes, Erin explains how she converted them into memory care settings, building the Legato brand and expanding her reach through franchising.
• Hands-On Operations: Erin emphasizes the importance of hands-on experience and personal oversight in developing processes and maintaining quality care standards.
• Scalable Business Model: By renting properties and initially focusing on the business side, Erin outlines how she structured Legato Living to be financially sustainable and growth-oriented.
• Regulatory Navigation: With her deep knowledge of zoning and building codes, Erin shares insights on overcoming regulatory hurdles and finding locations that support the needs of memory care residents.
• Enhanced Resident-to-Caregiver Ratio: Erin explains how a one-to-four caregiver ratio in residential settings significantly improves resident quality of life compared to larger facilities.
• Community and Reputation Building: Erin highlights how building a strong local reputation and utilizing online tools like Google My Business have been crucial to Legato Living’s sustained occupancy and word-of-mouth referrals.
• Advice for New Operators: Erin encourages aspiring operators to start with ample capital, stay engaged in local marketing, and prioritize consistent communication with residents’ families.

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