Rowan Jackson, a former Royal Marine and founder of Promising Outcomes, shares his journey from the military to the corporate world, eventually starting his own businesses. Promising Outcomes helps organizations improve their relationships with customers, employees, and suppliers by understanding their expectations and measuring performance against those expectations. Rowan emphasizes the importance of focusing on reducing customer churn and staff turnover, as well as the value of positive intent and continuous improvement. He also highlights the parallels between the characteristics of entrepreneurs and the Royal Marines, such as determination, perseverance, and attention to detail.

Takeaways

Promising Outcomes helps organizations measure and improve their relationships with customers, employees, and suppliers.

Reducing customer churn and staff turnover are key focuses for improving business performance.

Positive intent and continuous improvement are essential for success in business.

The characteristics of entrepreneurs, such as determination and attention to detail, align with the values of the Royal Marines.

Chapters

00:00 Rowan Jackson's Journey

03:53 Improving Relationships for Business Success

08:29 The Importance of Reducing Customer Churn and Employee Turnover

11:12 Adapting Leadership as the Business Evolves

13:16 Insight: The New Oil

18:58 Prince Philip: An Intelligent and Competent Individual

22:39 Facilitating Conversations and Handling Challenging Situations

31:07 Lessons from the Royal Marines

34:23 The Characteristics of Successful Entrepreneurs