検索キーワード： 著者 "The Contact Coach" すべてのカテゴリー

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

In the When Coaching Goes Wrong podcast, I am joined by coaches from all sports ranging from current professionals to the grassroots level. All these coaches share something in common- they have experienced failure. This ranges from not managing individuals within a group correctly, applying the wrong type of training methods to the detriment of results, having a winning-at-all-costs mentality, or the many other unpredictable factors that are present in a dynamic and ever-changing coaching environment. The guests show vulnerability, and self-awareness when sharing how they came through these ...

Find Peace and Freedom after Narcissistic Abuse Are you feeling lost after breaking free from a toxic relationship? Are you afraid you will get sucked back in, whether it is with the same narcissist or a new one? Are you ready to finally live in peace? In this podcast, you will find healing methods and coping solutions to set you free from narcissistic abuse and its effects. My mission is to equip you to become strong and free through confidence building, proven healing methods and finding peace. If you’re ready to say yes to thriving after abuse and stop chasing everything that hasn’t ...