Audible会員プラン登録で、20万以上の対象タイトルが聴き放題。

プレビューの再生
  • Customer Service Training 101

  • Quick and Easy Techniques That Get Great Results, Third Edition
  • 著者: Renee Evenson
  • ナレーター: Sandra Burr
  • 再生時間: 6 時間 40 分

Audible会員プラン 無料体験

会員は、20万以上の対象作品が聴き放題
アプリならオフライン再生可能
プロの声優や俳優の朗読も楽しめる
Audibleでしか聴けない本やポッドキャストも多数
無料体験終了後は月会費1,500円。いつでも退会できます

Customer Service Training 101

著者: Renee Evenson
ナレーター: Sandra Burr
30日間の無料体験を試す

無料体験終了後は月額¥1,500。いつでも退会できます。

¥3,100 で購入

¥3,100 で購入

下4桁がのクレジットカードで支払う
ボタンを押すと、Audibleの利用規約およびAmazonのプライバシー規約同意したものとみなされます。支払方法および返品等についてはこちら

あらすじ・解説

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:

  • Create positive first impressions
  • Speak and write effectively
  • Listen attentively
  • Identify needs
  • Develop trust, establish rapport, and make customers feel valued
  • Connect with people in person, on the phone, or via email or social media
  • Confidently handle customer complaints
  • And more

Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

©2018 Renée Evenson (P)2017 Brilliance Publishing, Inc., all rights reserved. Published by arrangement with AMACOM, a division of American Management Association International, New York.

Customer Service Training 101に寄せられたリスナーの声

カスタマーレビュー:以下のタブを選択することで、他のサイトのレビューをご覧になれます。