Increase your understanding of psychological diversity and its impact in business.

If you're in business and love hanging out with other people as much as you can, it's essential to recognize that not all customers think and feel as you do. Some 25% to 50% of the population are introverts, and overlooking this misunderstood category of people in marketing and sales can damage your income and your success.

In this groundbreaking report, learn about introverts' attitudes, behavior, preferences, and beliefs as they pertain to buying and business relationships. Find out which stereotypes of introverts are myths and which correspond to actual tendencies. Discover the implications of introvert leanings for lead generation, face-to-face selling, promotional copy, training, meetings, content marketing, and more. Absorb the insights from four in-depth case studies of business professionals who have developed a deep sensitivity to the needs of introvert clients and colleagues.

You'll learn:

• Why being an introvert is not a deficiency, a disability or a condition that can be "fixed"
• Should you go out of your way to welcome both extroverts and introverts? (Surprisingly, that depends...)
• The "bigger is better" bias and how it affects introverts
• Why aggressive friendliness can backfire with some of your customers
• The pauses that help introverts participate fully in interactions
• The importance of trust for introverts
• Consequences of relying too heavily on what marketers call "social proof"
• Extrovert/introvert differences on privacy
• An alternative to pushy marketing and why it succeeds with introverts

After implementing her suggestions, you'll experience fewer interpersonal misunderstandings and conflicts. You'll make better connections with a wider swath of people and enjoy more productive business relationships. You may expand your flexibility, empathy, and offering options. And the payoff will include more relaxed and satisfied customers who stick with you.