Growing a business requires more than the right technology. It requires business systems that make important work repeatable, consistent, and easier to scale.

In this episode of MOJO: The Meaning of Life and Business, Jennifer R. Glass speaks with Adi Klevit, founder of Business Success Consulting Group and host of the Systems Simplified podcast, about how processes and standard operating procedures, or SOPs, help businesses operate more effectively.

Jennifer and Adi explore the difference between a business process, an SOP, and the technology used to support them. They discuss why buying a new software platform does not automatically solve an underlying process problem and why businesses need to understand what they are trying to accomplish before adding another tool to their technology stack.

The conversation also looks at one of the biggest risks facing growing businesses: important knowledge that exists only in one person's head. From employee onboarding and customer service to sales, payroll, marketing, and inventory, documenting repeatable processes can create greater consistency and make delegation easier.

You'll also hear practical advice about deciding which processes to document first, keeping systems updated as the business changes, improving adoption across a team, and making sure industry terminology and acronyms are clearly understood.

Whether you're starting a business or managing a fast-growing company, this episode will help you think differently about the systems behind your business and what needs to be in place before you can truly scale.

Key takeaways:

• A system is bigger than software. Technology can execute or automate part of a process, but the underlying business process needs to be understood first.
• A process and an SOP are related but different. The process maps how work moves from point A to point B. The SOP explains how the work is executed step by step.
• Document what is repeatable. If something happens regularly, it may be a candidate for systematization.
• Protect institutional knowledge. A business becomes vulnerable when essential knowledge resides only in one employee's head.
• Systems support delegation. Documented processes make it easier to train people and move work away from the owner.
• Systems must stay alive. Documentation should be reviewed and improved rather than created once and forgotten.
• Technology needs a purpose. Before adding another platform, determine what role it plays in the larger business process.

About my guest: Adi Klevit is the leader and visionary behind Business Success Consulting Group. With thirty years of experience as a trained Industrial Engineer and management consultant, she brings a unique understanding of the challenges businesses face today. Adi utilizes her practical know-how to help organizations of any size dramatically improve their efficiency and performance. By leveraging her ability to understand both business processes and people, she helps business owners bring order to their lives and achieve their goals. She is also the host of the Systems Simplified podcast, where she interviews successful entrepreneurs about the power of systematizing a business.Connect with Adi:

Website | LinkedIn

Systems Simplified Podcast

In this episode of MOJO: The Meaning of Life and Business, Jennifer R. Glass sits down with career branding expert Lynne M. Williams to discuss what it takes to successfully manage your career in today's rapidly changing workplace.

Whether you're looking for your next opportunity, considering a career pivot, building your personal brand, or simply trying to stay relevant in an AI-driven economy, this conversation offers practical advice you can start using immediately.

Jennifer and Lynne discuss:

• The difference between career management, career pivots, and reinvention
• Why LinkedIn should be much more than an online résumé
• How Applicant Tracking Systems (ATS) evaluate résumés
• The importance of keywords and measurable accomplishments
• Skills-based hiring and why continuous learning matters
• Preparing for AI's impact on the workforce
• Positioning yourself whether you're an employee, entrepreneur, or business owner
• Building a personal brand that creates new opportunities

If you're serious about growing your career, attracting better opportunities, or strengthening your professional reputation, this episode is packed with actionable insights.

About Lynne M. Williams:

Lynne M. Williams is the Executive Director of Great Careers Network, a nonprofit organization that provides career development, networking, and educational resources for professionals navigating career transitions and career growth.Key Takeaways

• Career management should be ongoing, not something you think about only when you're unemployed.

• LinkedIn is a professional branding platform, not simply a digital résumé.

• Skills increasingly matter more than degrees.

• AI is changing the workforce and continuous learning is becoming essential.

• ATS systems compare résumés against job descriptions, making keyword optimization important.

• Entrepreneurs should optimize LinkedIn around the problems they solve, not simply their job title.

• Your accomplishments should demonstrate measurable business impact.

Connect with Lynne

LinkedIn

Website

If you enjoyed this episode, be sure to follow MOJO: The Meaning of Life and Business so you never miss future conversations with business leaders, entrepreneurs, and subject matter experts.

This week on MOJO: The Meaning of Life and Business, Jennifer R. Glass reflects on America's 250th anniversary and what Independence Day means beyond fireworks and celebrations.

This isn't a political conversation. It's a conversation about principles.

Jennifer explores the connection between freedom and responsibility, why entrepreneurship has always been part of the American story, and what business owners can learn from the nation's founding.

In this episode, you'll discover:

• Why freedom never guarantees success, but always creates opportunity.

• What the Declaration of Independence teaches us about leadership.

• Why responsibility is the price of independence.

• How innovation has shaped America's first 250 years.

• What kind of legacy today's business owners have the opportunity to build.

Whether you're an entrepreneur, executive, or someone building something that matters, this episode offers a reminder that lasting success begins with accepting responsibility for your own future.

If you enjoyed this episode, please subscribe, leave a review, and share it with someone building a business and a legacy. Thanks so much!

Hosted by Jennifer R. Glass

Money creates options. But how we think about money often determines the choices we make.

In this episode of MOJO: The Meaning of Life and Business, Jennifer R. Glass sits down with Andrew Quebbemann for a conversation about entrepreneurship, financial decision-making, mentorship, and building a life on your own terms.

Together they discuss why money should be viewed as a tool instead of a goal, the importance of planning for the unexpected, how mentors can help us navigate difficult decisions, and why having the flexibility to pivot is one of the greatest advantages a business owner can have.

Whether you're growing a business, considering entrepreneurship, or simply looking to make better decisions about your future, this conversation offers practical insights that extend far beyond finances.

In this episode:

• Why money creates options, not happiness
• Building an advisory team that supports long-term success
• Planning for uncertainty before problems arise
• The importance of mentorship in business and life
• Knowing when it's time to pivot
• Defining success on your own terms

Connect with Andrew Quebbemann:

Web: https://goldbookfinancial.com/our-team/andrew-quebbemann/LinkedInImportant Disclosure:

The information shared in this episode is for educational and informational purposes only and should not be considered financial, investment, tax, legal, or accounting advice. Every individual's financial situation is unique. Before making financial or investment decisions, consult with qualified professionals who can evaluate your specific circumstances.

Andrew Quebbemann is a licensed financial professional. License/CRN: CRN202811-9936322.

Past performance does not guarantee future results. Investing involves risk, including the possible loss of principal.

This message is sponsored in part by Dr. Tom Cowan.

Why do people get sick?

Is illness something that happens to us, or is it our body's attempt to heal itself?

In this episode of MOJO: The Meaning of Life and Business, Jennifer Glass sits down with Dr. Thomas Cowan, physician, author, speaker, and founder of the New Biology Clinic.

Dr. Cowan shares his perspective on health, disease, healing, cancer, Lyme disease, vaccines, and the role beliefs play in our well-being. Throughout the conversation, he challenges many commonly accepted assumptions about medicine and encourages listeners to think differently about the relationship between symptoms and healing.

Topics discussed include:

• Why symptoms may be part of the healing process
• The difference between treating symptoms and addressing root causes
• The role of toxins, nutrition, environment, and mindset
• Why Dr. Cowan believes every patient has a unique story
• His approach to helping people improve their health naturally
• What success means to him after decades in medicine

Whether you agree with his conclusions or simply appreciate hearing alternative perspectives, this conversation will challenge you to think more deeply about health and healing.

Connect with Dr. Thomas Cowan:
https://drtomcowan.com
https://newbiologyclinic.com

Disclaimer:
The views and opinions expressed by guests on this podcast are their own and do not necessarily reflect those of Jennifer R Glass, MOJO: The Meaning of Life and Business, or its affiliates. This episode is intended for informational and educational purposes only and should not be considered medical advice.

Many entrepreneurs start a business for freedom, only to find themselves working more hours than ever.

In this episode of MOJO: The Meaning of Life and Business, Jennifer R. Glass sits down with marketing strategist and Joles Marketing founder Miri Lenoff to discuss work-life integration, entrepreneurship, raising a family while running a business, and creating a life that aligns with your priorities.

Miri shares how she balances running a growing business, raising three young children, maintaining an active lifestyle, and still making time for family, friends, and personal goals.

The conversation explores:

• Work-life integration vs. work-life balance
• Time management strategies for entrepreneurs
• Creating systems and routines that reduce stress
• Setting boundaries when working from home
• Why success is about more than money
• Building a business that supports your life instead of consuming it
• The role of family, planning, and communication in creating flexibility

Whether you're a business owner, working parent, professional, or simply trying to create more balance in your life, this episode offers practical insights and real-world perspective on designing a life and business that work together.

About Miri: Miri Lenoff is a results-driven marketing strategist and founder of Joles Marketing, specializing in content marketing that drives real business growth. She helps service-based businesses create content that not only builds trust but also converts—turning browsers into buyers. From high-converting email sequences to lead-generating blog posts and social media content, Miri combines storytelling with strategy to deliver measurable results. With a deep understanding of how to position content at every stage of the buyer journey, she helps brands stay consistent, clear, and compelling.

Connect with Miri Lenoff:
https://mirilenoff.com
https://www.jolesmarketing.comTopics covered: work life integration, work life balance, entrepreneur mom, entrepreneurship, time management, family business, working from home, productivity, business owner, small business, leadership, parenting, entrepreneur lifestyle, business growth, success mindset, women entrepreneurs, remote work, business strategy, personal development, Walmart, Amazon, BJ's Wholesale Club

This episode is sponsored in part by Daniela Sokolowski and Dicuore Diamonds.

Important note: This episode discusses breast cancer awareness, early detection, survivorship, and the importance of routine screenings.A routine mammogram changed the course of Daniela Sokolowski's life.

Just months before turning 40, Daniela received news that no one expects to hear. What she thought was a simple cyst turned out to be breast cancer.

In this episode of MOJO: The Meaning of Life and Business, host Jennifer R Glass sits down with Daniela Sokolowski, founder of Dicuore Diamonds, to discuss her journey from diagnosis to survivorship, the lessons she learned through treatment and recovery, and how those experiences inspired her to build a business rooted in meaning, legacy, and helping women celebrate life's most significant moments through meaningful, custom-designed jewelry.

Daniela shares the importance of early detection, why self-examinations matter, and how a life-changing health challenge transformed her definition of success.

This conversation is about resilience, purpose, entrepreneurship, and the power of finding meaning after adversity.

In this episode:

• Daniela's journey from Romania to the United States

• The mammogram that changed everything

• What she learned from her breast cancer diagnosis

• Why early detection and self-exams matter

• Building a business after surviving cancer

• Creating meaningful custom jewelry that tells a story

• How adversity can reshape your priorities and purpose

About my guest: Daniela Sokolowski is the founder of DiCuore (DeeCorree') Diamonds, a bespoke jewelry brand where she serves as a diamond and jewelry expert, helping clients tell stories and mark life’s most meaningful moments through custom-crafted pieces. Her approach blends high-quality, US-based craftsmanship with a deep, personal focus on client education. This unique perspective is shaped by her diverse background, which includes degrees in foreign languages and forensic psychology, and she is currently pursuing a master’s in Law. A breast cancer survivor, Daniela is now driven by a powerful personal mission: to inspire and support other women, elevate independent designers, and celebrate the beauty of purpose-driven luxury.

Connect with Daniela Sokolowski:

Dicuore DiamondsInstagram: @DicuoreDiamonds

Website: DicuoreDiamonds.com

About MOJO:

MOJO: The Meaning of Life and Business explores the intersection of purpose, leadership, entrepreneurship, personal growth, and success through conversations with inspiring guests from around the world.

Topics Discussed: cancer survivor, breast cancer awareness, early detection, mammograms, self-examinations, survivorship, women's health, resilience, entrepreneurship, purpose-driven business, custom jewelry, engagement rings, family heirlooms, repurposing jewelry, meaningful gifts, supporting women, independent designers, We Fight Cancer Together, charitable giving, life after cancer, finding purpose after adversity, Sharsheret.

This episode is sponsored by Chris Papin

Many businesses offer similar products.

Many compete on price.

Many spend heavily on marketing.

Yet some consistently outperform everyone else.

Why?

In this episode of MOJO: The Meaning of Life and Business, Jennifer R. Glass sits down with attorney, CPA, insurance professional, and BLABO podcast host Chris Papin to explore one of the most overlooked drivers of business success: the intentional customer experience.

Drawing lessons from Disney, Las Vegas hospitality, restaurants, and professional services, Chris explains why great customer experiences are rarely accidental. They are designed.

Together, they discuss:

• What Disney teaches about customer experience and customer loyalty
• Why intentionality matters more than most businesses realize
• Lessons small businesses can learn from hospitality leaders
• The connection between trust, service, and long-term growth
• How to create memorable experiences without overwhelming your team
• Why listening may be the most valuable business skill of all

If you've ever wondered why some businesses consistently earn referrals, repeat customers, and lasting loyalty while others struggle to stand out, this conversation offers practical insights you can begin applying immediately.

Connect with Chris Papin:

Website: papincpa.com
Podcast: BLABO (Behave Like A Business Owner)
LinkedIn: Chris Papin

About my guest: Chris Papin brings a truly unique and holistic perspective as an advisor, serving as a powerful bridge between the legal and financial realms. He is one of those rare professionals who is simultaneously a licensed attorney, a certified public accountant, and a life, accident, and health insurance producer. This powerful combination, backed by a Master's in accounting and a Juris Doctor degree, allows him to guide small businesses through complex challenges in strategic planning, compliance, and growth. An award-winning professional recognized for innovation and admitted to practice before the United States Tax Court, Chris is focused on one mission: guiding small businesses toward a brighter tomorrow.

Keywords: customer experience, small business, strategic planning, compliance, business growth, legal advisor, financial advisor, life insurance, health insurance, accounting, tax planning, tax compliance, insurance sales, needs analysis, empathetic consulting, client relationships, value proposition, professional services, business disruption, industry innovation, marketing strategy, customer retention, hospitality experience, intentionality in business, emotional connection, customer service training, customer retention strategies, business optimization, customer feedback, business model innovation