Customer Service and the Imitation of Christ
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
聴き放題対象外タイトルです。Audible会員登録で、非会員価格の30％OFFで購入できます。
Customer Service and the Imitation of Christ
-
ナレーター：
-
Ronald R. Johnson
-
著者：
-
Ron Johnson
このコンテンツについて
An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey....
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you. He offers advice in dealing with "The Customer from Hell", overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again....
©2012 Ronald R. Johnson (P)2016 Ronald R. Johnson