Audible会員プラン登録で、20万以上の対象タイトルが聴き放題。

プレビューの再生
  • The Customer of the Future

  • 10 Guiding Principles for Winning Tomorrow's Business
  • 著者: Blake Morgan
  • ナレーター: Lisa Larsen
  • 再生時間: 6 時間 38 分

聴き放題対象外タイトルです。Audible会員登録で、非会員価格の30%OFFで購入できます。

無料体験で、20万以上の対象作品が聴き放題に
アプリならオフライン再生可能
プロの声優や俳優の朗読も楽しめる
Audibleでしか聴けない本やポッドキャストも多数
無料体験終了後は月額¥1,500。いつでも退会できます。

The Customer of the Future

著者: Blake Morgan
ナレーター: Lisa Larsen
¥2,170で会員登録し購入

無料体験終了後は月額¥1,500。いつでも退会できます。

¥3,100 で購入

¥3,100 で購入

下4桁がのクレジットカードで支払う
ボタンを押すと、Audibleの利用規約およびAmazonのプライバシー規約同意したものとみなされます。支払方法および返品等についてはこちら

あらすじ・解説

Tomorrow’s customers need to be targeted today!

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.

In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.

The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This audiobook prepares your organization for these increasing demands by helping you do the following:

  • Learn the 10 defining strategies for a customer experience-focused company.
  • Implement new techniques to shift the entire company from being product-focused to being customer-focused.
  • Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.

Craft a leadership development and culture plan to create lasting change at your organization.

©2019 Blake Morgan (P)2019 HarperCollins Leadership

The Customer of the Futureに寄せられたリスナーの声

カスタマーレビュー:以下のタブを選択することで、他のサイトのレビューをご覧になれます。