What if I told you the key to leadership success in multifamily housing could be found in a TV show? Join Chris Caramanica and Charlotte Pisciotta as they explore Ted Lasso's unexpected wisdom and how his unique approach to leadership can transform your operations and mindset in the multifamily industry. In this episode, Charlotte Pisciotta, a 26-year industry veteran, shares her journey from leasing agent to corporate resident experience and leasing trainer. Together with Chris, they explore how Ted Lasso’s leadership style, filled with grace, optimism, and vulnerability, applies to the multifamily world—especially in maintenance. From handling challenging resident interactions to empowering maintenance teams, they explain how adopting a "Be a Goldfish" mentality and embracing each team member's strengths can create a thriving work environment. Plus, they tackle the challenges of playing your role within the team and the importance of staying optimistic, even when the going gets tough. If you found value in today’s discussion, hit the like button and subscribe to stay tuned for more insights into leadership, PropTech, and the multifamily industry. Don't forget to share your thoughts in the comments below—what leadership lessons have you learned from unexpected places?