• 216. Why Do We Make Excuses?

  • 2024/10/20
  • 再生時間: 38 分
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216. Why Do We Make Excuses?

  • サマリー

  • Is it better to explain a mistake or just accept responsibility? What’s the difference between an excuse and a justification? And why is it important to remember that you’re not a pizzeria on the Jersey Shore?

    • SOURCES:
      • Robert Cialdini, professor of psychology at Arizona State University.
      • Raymond Higgins, professor emeritus of psychology at University of Kansas.
      • Martin Seligman, professor of psychology at the University of Pennsylvania.
      • Rick Snyder, professor emeritus of psychology at University of Kansas.

    • RESOURCES:
      • "‘Explain, but Make No Excuses’: Service Recovery After Public Service Failures," by Matthias Döring (Public Management Review, 2022).
      • "To Justify or Excuse?: A Meta-Analytic Review of the Effects of Explanations," by John C. Shaw, Eric Wild, and Jason A. Colquitt (Journal of Applied Psychology, 2003).
      • "Excuses: Their Effective Role in the Negotiation of Reality," by C. R. Snyder and Raymond L. Higgins (Psychological Bulletin, 1988).
      • "The Attributional Style Questionnaire," by Christopher Peterson, Amy Semmel, Carl von Baeyer, Lyn Y. Abramson, Gerald I. Metalsky, and Martin E. P. Seligman (Cognitive Therapy and Research, 1982).

    • EXTRAS:
      • "How Can You Convince Someone They’re Wrong?" by No Stupid Questions (2021).
      • "Under the Boardwalk," song by The Drifters (1964).
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あらすじ・解説

Is it better to explain a mistake or just accept responsibility? What’s the difference between an excuse and a justification? And why is it important to remember that you’re not a pizzeria on the Jersey Shore?

  • SOURCES:
    • Robert Cialdini, professor of psychology at Arizona State University.
    • Raymond Higgins, professor emeritus of psychology at University of Kansas.
    • Martin Seligman, professor of psychology at the University of Pennsylvania.
    • Rick Snyder, professor emeritus of psychology at University of Kansas.

  • RESOURCES:
    • "‘Explain, but Make No Excuses’: Service Recovery After Public Service Failures," by Matthias Döring (Public Management Review, 2022).
    • "To Justify or Excuse?: A Meta-Analytic Review of the Effects of Explanations," by John C. Shaw, Eric Wild, and Jason A. Colquitt (Journal of Applied Psychology, 2003).
    • "Excuses: Their Effective Role in the Negotiation of Reality," by C. R. Snyder and Raymond L. Higgins (Psychological Bulletin, 1988).
    • "The Attributional Style Questionnaire," by Christopher Peterson, Amy Semmel, Carl von Baeyer, Lyn Y. Abramson, Gerald I. Metalsky, and Martin E. P. Seligman (Cognitive Therapy and Research, 1982).

  • EXTRAS:
    • "How Can You Convince Someone They’re Wrong?" by No Stupid Questions (2021).
    • "Under the Boardwalk," song by The Drifters (1964).

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