Uncle Marv sits down with Paco Lebron, an MSP from the Chicago area and the mastermind behind MSP Unplugged. Paco shares his experience switching from Syncro to SuperOps about a year ago, shedding light on the reasons behind the move and the improvements he's seen. Paco discusses the early days of SuperOps, addressing some of the marketing controversies that initially surrounded the company. He emphasizes how SuperOps has since transformed its image and focused on community-first initiatives.

The conversation dives into the key factors that led Paco to make the switch, including improved transparency in ticket management, real-time updates, and enhanced efficiency. Paco highlights SuperOps' user-friendly interface, responsive support, and commitment to continuous improvement as standout features. Uncle Marv and Paco also touch on areas where SuperOps is still developing, such as CRM functionality and sales automation. Paco, as a member of the SuperOps Advisory Board, provides insights into upcoming features and improvements without breaking any NDAs.

The episode wraps up with a discussion on the importance of choosing the right tools for your MSP and being open to change when necessary. It's a must-listen for MSPs considering a platform switch or looking to stay informed about the latest developments in the industry.

Websites and Links:

1. SuperOps - http://itbusinesspodcast.com/superops
2. Syncro - https://syncromsp.com/
3. ProdigyTeks - https://www.prodigyteks.com/
4. N-Able - https://www.n-able.com/
5. Datto - https://www.datto.com/
6. Kaseya - https://www.kaseya.com/
7. PC Matic - https://www.pcmatic.com/
8. Pax8 - https://www.pax8.com/

People Mentioned:

1. Juan Fernandez
2. Emily Glass
3. Troy
4. Ian Alexander
5. Richard
6. John Dubinsky
7. Cramer Snuggs
8. Gene Kim
9. Andy Cormier

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

=== Music:

• Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
• License Code: 7X9F52DNML - Date: January 1st, 2024