In this episode we visit with Dr. Solomon Tention, Assistant Professor of Advanced Studies, Research, & Leadership at Morgan State University. We talk about how intentional outreach and proactive advising can bring stopped-out students back to the finish line. Through Project Graduate, a targeted “nudge” campaign at a large Texas community college, leaders re-engaged former students who were close to completion and provided the advising, degree planning, and financial guidance needed to help them return and persist. The conversation highlights the power of data-informed outreach, cross-campus collaboration, and intrusive student success strategies; resulting in meaningful gains in re-enrollment and completion.

In this episode, Eric Kirby visits with Dr. Brian Garsh to explore how institutions can strengthen student belonging and retention through intentional, cross-functional design. Using Kennesaw State University’s FLIGHT: Class-Year Connections Program as a case study, the conversation unpacks why the first year matters so deeply, how academic and social integration shape persistence, and what it looks like to support students holistically across their entire journey. From class identity and signature experiences to coordinated academic support and advising, this conversation offers practical insights for breaking down silos and helping students feel connected, supported, and positioned to succeed.

In this episode, we explore the transformative journey of the College of Western Idaho’s Enrollment & Student Services division as it embraced a unifying mantra: One Student at a Time. When rapid growth left staff searching for clarity, direction, and a deeper connection to their work, new leadership introduced a philosophy that centered on individualized student care, equity, and the belief that every student’s identity and life experience shapes their educational path. We unpack how this mindset reshaped professional development, strengthened staff morale, elevated collaboration, and drove measurable improvements. Through strengths-based training, identity-centered workshops, redesigned service experiences, and a culture that celebrated everyday wins, CWI created a division where staff felt valued and students felt seen. This episode offers a compelling look at why culture and clarity matter, and how an institution can transform itself by focusing on one student, one interaction, one moment at a time.