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Adapting to Change: Exploring the Intersection of Tradition and Innovation in Insurance with TJ Hooper
- 2024/02/29
- 再生時間： 22 分
- ポッドキャスト
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Adapting to Change: Exploring the Intersection of Tradition and Innovation in Insurance with TJ Hooper
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サマリー
あらすじ・解説
In this conversation, Matthew Vega-Sanz interviews TJ Hooper from Hooper Agency, a second-generation insurance agency. They discuss various topics related to the insurance industry, including the evolution of the agency, the importance of customer service, the use of virtual assistants, and the impact of AI on the industry. TJ shares his insights and experiences, highlighting the need for flexibility and adaptability in the changing market. He also acknowledges the potential benefits and concerns of AI in insurance. Overall, the conversation provides valuable insights into the challenges and opportunities in the insurance industry.
01:16 Getting into Insurance
02:08 Evolution of the Agency
03:30 Customer Service in Insurance
04:41 Adapting to Changing Markets
05:57 The Importance of Service
07:00 Utilizing Technology: Virtual Assistants
08:11 Enhancing Web Presence and Communication
10:18 Flexibility and Customer Experience
11:16 What Excites About Insurance
13:05 Virtual Assistants and BPO Services
15:28 Concerns and Thoughts on AI