Amanda Toussaint - Successful Business change with a human heart? I’ll buy that!

Amanda is a change manager with a particular love of high street retail, a world facing intense pressure from the big internet platforms to form compelling digital responses to compliment the brick and mortar space.

As a change manager, Amanda’s role usually spans the technical teams, the user community and the stakeholder. Hitting the objectives for the Exec and keeping them informed, achieving engagement and capability in the people on the shop floor and make IT shine as a business partner. In a changing world organisations are recognising that change management is s skill set they need and becoming more proactive in getting those skills.in. But there is still those who wait the until the ‘shit hits the fan’.

Do people resist change as the accepted wisdom tells us? Amanda doesn’t accept that premise and dissects how to achieve the all important engagement (and the ROI) And if you were in any doubt about the importance of managing your stakeholders, think again…it is critical and fundamental.

And it seems that agile incremental thinking helps a great deal. Which leads us to whether change is a project or an ongoing investment and evolution of adoption and value. Amanda explains what good handover looks like using data, metrics and long term management & ownership sensibilities.

Oh and she addresses the classic COTS dilemma of too much, unsupportable customisation v vanilla installations that don’t quite fit the user community

Retail is changing in front of our very eyes and with much loved brands no longer able to cut it. With such high stakes, can you afford to not to land change really well? We discuss honesty…when the change will have good but also difficult consequences such as redundancies. Amanda’s warmth, pragmatism and experience really comes to the fore.

And finally, the change manager is changed…adopting new tech to reach the shop floor and connect with real people in new ways. The future of work is evolving very fast (probably)!

Contact Amanda:

Linkedin: https://www.linkedin.com/in/amanda-toussaint-98840b8/

Email: Amanda.toussaint@agilesaints.com

https://agilitybynature.com/contact-us/

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