In this episode of the Digital Disruption Podcast, hosts Chris Williams and Pete Gatenby dive deep into the shifting landscape of the UK home-buying market, with a focus on the evolving demographic of buyers and sellers. As digital natives (millennials and Gen Z) become the majority in the property market, the demand for seamless, digital-first experiences is reshaping how transactions happen.

The discussion touches on critical topics such as:

• The importance of digital maturity across the home-buying ecosystem and how each component is ready for transformation.
• How demographic shifts—with over 80% of home buyers and movers soon being digital natives—are driving the need for a completely integrated, horizontal digital journey.
• The potential for disrupting the mortgage broker space with new technology and consumer expectations.
• The importance of in-life customer experience for lenders, who must adapt to the fast-paced, high-expectation environment of the next generation of buyers.
• Insights into cross-industry learnings, including lessons from the car-buying market, and how they apply to improving the home-buying process.

The episode highlights the opportunities for lenders and other stakeholders to stay ahead of the curve by embracing digital transformation, experimenting with new technologies, and focusing on improving transaction times and customer satisfaction in a rapidly changing market.

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