"It works on my computer!" is never a response you want to hear from anyone working in software. We share some of the fundamental expectations for keeping software services running, and the tools that engineers use to keep them.

The Four Golden Signals

• Monitoring Distributed Systems https://sre.google/sre-book/monitoring-distributed-systems/

Alerting platforms

• PagerDuty https://www.pagerduty.com/
• Splunk On-Call (formerly VictorOps) https://www.splunk.com/en_us/products/on-call.html

Outside-in Monitoring

• Atlassian Statuspage https://www.atlassian.com/software/statuspage

Cloud Monitoring

• for AWS, CloudWatch https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/WhatIsCloudWatch.html
• for GCP, Operations Suite (formerly Stackdriver) https://cloud.google.com/products/operations

Service Monitoring

• AppDynamics https://www.appdynamics.com/
• Datadog https://www.datadoghq.com/
• Grafana Cloud https://grafana.com/products/cloud/

Telemetry Platforms

• Prometheus https://prometheus.io/
• InfluxDB https://www.influxdata.com/

Elastic's "ELK" Logging Platform

• Elasticsearch https://www.elastic.co/elasticsearch/
• Logstash https://www.elastic.co/logstash/
• Kibana https://www.elastic.co/kibana/

• The Goal by Eli Goldratt | Management book as a fictional novel. Gives the key insight that every system has a bottleneck, and the gives examples as to the implications which are useful for knowledge workers to learn. Of its time, so contains anti-DEI themes.

• AWS https://aws.amazon.com/
• Azure https://azure.microsoft.com/
• CloudFlare https://www.cloudflare.com/
• Fly.io https://fly.io/
• GCP https://cloud.google.com/

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