In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

In this episodes, Part 2, we disc The IMPLEMENTATION.

In Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcaat, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore how to drive greater collaboration and integration between Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance