In today’s episode, Michelle Ngo, SVP of Customer Success at Gannett Media, shares her career journey and insights on authentic leadership. Tune in as she discusses the importance of staying true to your values, leading with vulnerability, and being intentionally available for your team.
In today’s episode, Michelle Ngo, SVP of Customer Success at Gannett Media, shares her career journey and insights on authentic leadership. Tune in as she discusses the importance of staying true to your values, leading with vulnerability, and being intentionally available for your team.

Michelle is a seasoned business leader with over 20 years of experience in sales, client services, marketing, and media. She has a strong track record of leading large teams, driving operational excellence, and spearheading transformational initiatives across multiple functions.

Currently, Michelle serves as the SVP of Customer Success at Gannett Media, where she leads the organization responsible for delivering exceptional service to customers across various channels. Before joining Gannett, she spent more than two decades at Yahoo, most recently as Senior Vice President, overseeing the Global Client Services and Operations organization. She began her career at Yahoo as an Account Manager and grew within the company, gaining deep expertise in client engagement and operational leadership.

Michelle holds a Bachelor of Arts in Psychology with a concentration in Pre-Medical studies from the University of Virginia. Outside of work, she enjoys spending time with her family and can often be found cheering on her two children at the baseball field or on the volleyball court.