The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape?

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Brett King, founder of Moven and host of Breaking Banks, investor, author and futurist, about how AI and technology are shaping the future of banking. They explore changing customer behaviours, particularly among younger generations, who prefer digital solutions over physical branches. They discuss how banks in different regions, like the US, are adapting their branch strategies and integrating digital services to meet customer expectations, the next big transformations in the industry and much more.  

Topics discussed include:  

• The phenomenal global growth of fintechs and neobanks
• The evolution of digital banking and its impact on traditional institutions
• The role of AI and technology in enhancing banking services and customer experiences
• The future role of bank branches: Will they become a fashion accessory?
• The shift in customer preferences, particularly among younger generations
• The increasing importance of convenience and accessibility in financial services, driven by smartphones and AI capabilities
• Consumer appetite for super apps around the world and the potential for ‘super wallets’

Tune in to gain valuable insights into the digital revolution in banking and what lies ahead for financial institutions and fintechs.

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Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank.

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Steve about the future of digital banking for neobanks and traditional banks. Innovative strategies for maintaining customer relationships beyond digital transformation, the concept of super apps, AI and cyber security and much more.

Topics discussed include:   

• The future of neobanks and the increasing need for them to act more like traditional banks, especially regarding customer service and fraud reimbursement
• Barclays’ innovative approach to customer engagement including the creation of Barclays Local, the introduction of shared banking hubs and the development of electric vans
• The role of super apps and advanced payment solutions in the future of banking
• Barclays’ approach to acquiring and retaining young customers
• The importance of personalised services and digital tools
• Strategies to integrate payments and enhance digital services
• The value of Barclay’s Digital Eagle programme in educating customers and preventing fraud

Explore all our past podcast episodes here.

Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their lending practices. 

In this episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, speaks to Jane Prokop, Executive Vice President and Global Head of Small and Medium-Sized Enterprises at Mastercard, about investing 7 billion dollars over the last five years in cyber security, how SMEs can use generative AI to automate a lot of admin tasks, open banking and much more.  

Topics discussed include:  

• An increase in SMEs looking to switch their main banking and payments providers
• The increase in demand for digital services post-pandemic 
• Why SMEs are turning more to non-traditional financial providers    
• The introduction of joint platforms and automated lending processes using alternative data and scoring 
• How SMEs are highly vulnerable to cyber attacks 
• Gen AI's potential for automating tasks and providing actionable insights for SMEs

Explore all our past podcast episodes here.