Scaling a pharmacy business sounds like the dream — until it starts to feel like a nightmare.

In this episode, I take you behind the scenes of what really happened when we expanded beyond our first community pharmacy. From the excitement of opening a second branch to the chaos that followed — team resignations, broken systems, profitability issues, and long weeks away from family — this is the honest story of how rapid growth nearly broke us.

You’ll hear:

✅ The early red flags when scaling a pharmacy

✅ The challenges we didn’t see coming — and how we responded

✅ The tough lessons from acquiring two more branches in Scarborough

✅ How we regained control through systems, structure, and strategy

✅ Why investing in yourself is critical if you want your pharmacy to grow

Whether you’re an independent pharmacy owner or planning to scale your healthcare business, this episode is packed with real insight to help you avoid the pitfalls of growth and build a business that can thrive — not just survive.

💊 If you’re growing your pharmacy or thinking about it — listen to this first.

🔔 Don’t forget to follow or subscribe so you never miss an episode.

📲 Connect with us on social media: @_BTCPodcast

Want to grow your business but not sure where to start?

The secret isn’t just in the numbers. It’s in trust. In this episode of Behind the Counter: Pharmacy and Beyond, I share the real-life journey of how I scaled my pharmacy business from one small branch to six thriving locations by focusing on customer trust, community engagement, and word-of-mouth marketing.

Inside this episode, you’ll learn:

• How I built unshakable trust with my first customers
• The power of personal service & why it beats big-chain competition
• Why word-of-mouth marketing is your greatest growth tool (and how to get customers to promote your business for free!)
• The biggest scaling mistakes I made, and how you can avoid them
• My step-by-step blueprint for sustainable business expansion

Listen now and unlock the keys to business growth! Whether you’re just starting out or looking to expand, these lessons apply to every industry.

Join the conversation:

What’s the biggest challenge you’ve faced when trying to grow your business? Let’s discuss! Drop your thoughts in the comments or DM me on Instagram, Twitter, LinkedIn, and Facebook @_BTCPodcast.

Next Episode Preview: Growth comes with challenges. From managing teams to handling financial pressures, scaling up isn’t always smooth sailing. In Episode 6, we’ll break down The Challenges of Scaling Up—And How to Manage Them. Make sure you’re subscribed so you don’t miss it!

Don’t forget to:

👍 Follow for more business insights

🔄 Share with a fellow entrepreneur or business owner

⭐ Leave a review - it helps us reach more people like you!

Until next time, remember—the best prescription for success is resilience!

#PharmacyBusiness #Entrepreneurship #BusinessGrowth #CustomerTrust #ScalingUp #BehindTheCounterPodcast

We all see the highlight reels of business success - the big wins, milestones, and freedom that come with entrepreneurship. But what about the hard truths? The long nights, sacrifices, financial struggles, and emotional toll that no one talks about?

In this episode of Behind the Counter: Pharmacy and Beyond, I’m getting real about:

• The freedom I expected vs. the reality of business ownership
• The financial, emotional, and mental sacrifices I made to keep my business alive
• What I would do differently if I could go back
• Key lessons and practical advice for anyone running or thinking about starting a business

If you’re a business owner, contractor, or entrepreneur, this episode is for you. Whether you’re in the trenches or still planning your next move, you’ll walk away with real insight, real lessons, and real talk about what it takes to build something from the ground up.

Tune in now on Spotify, Apple Podcasts & Amazon Prime.

Let’s talk! If you had to describe business ownership in one word, what would it be? Drop your answer in the comments. I want to hear what this journey has meant to you!

Don’t forget to follow, share, and leave a review—your support helps us grow!

#BehindTheCounterPodcast #EntrepreneurLife #BusinessGrowth #BusinessTruths #PharmacyBusiness #StartupJourney #SmallBusinessOwner #PodcastEpisode