• Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]

  • 2023/12/14
  • 再生時間： 30 分
  • ポッドキャスト

Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]

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  • サマリー

  • Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
    Episode 3 | 12/14/23

    Episode Overview
    Huddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback. They proactively gather customer insights at every touchpoint during the dining experience. Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantly elevate their brand experience and ensure they consistently meet guest expectations.

    Key Takeaways:

    [Insight #1] – Discover how Huddle House strategically uses sentiment data to pinpoint outliers in the customer journey
    [Insight #2] – Find out how cross-team collaboration plays a vital role in driving team efficiencies
     [Insight #3] – Learn the Huddle House process of taking feedback from data-analysis to decision-making


    Mentioned in the Episode:

    • Restaurant Insights and Research
    • Guest experience management exclusively for restaurants
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あらすじ・解説

Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
Episode 3 | 12/14/23

Episode Overview
Huddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback. They proactively gather customer insights at every touchpoint during the dining experience. Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantly elevate their brand experience and ensure they consistently meet guest expectations.

Key Takeaways:

[Insight #1] – Discover how Huddle House strategically uses sentiment data to pinpoint outliers in the customer journey
[Insight #2] – Find out how cross-team collaboration plays a vital role in driving team efficiencies
 [Insight #3] – Learn the Huddle House process of taking feedback from data-analysis to decision-making


Mentioned in the Episode:

  • Restaurant Insights and Research
  • Guest experience management exclusively for restaurants
続きを読む 一部表示
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