Always empower and encourage your managers, even when they make mistakes. Let them know that it's okay to fail and that you're there to support them. In today's episode, Eric and Jake dive into the critical differences between the mindsets of business owners and employees. Eric highlights the importance of leadership, vision, creativity, and risk-taking for owners. Tune in to learn how to cultivate a successful mindset as you build and scale your pest control company.

Topics Include:

Introduction (0:00)
Maintaining Influence with Managers (7:04)
Clear Expectations and Roles (9:19)
Employee vs. Owner Perspective (10:20)
Hiring to Replace Tasks (12:07)
Importance of KPIs (14:18)
Partnership Dynamics (16:06)
Transitioning from Manager to Owner (17:35)
Finding a Mentor (20:02)
Giving Room to Fail (22:07)
Parenting Analogy in Business (24:38)
Managing Free Time (26:05)
Empowering and Encouraging Managers (29:13)
Closing Remarks and Appreciation (31:38)

In today’s episode, Eric and Jake discuss the importance of customer engagement in the pest control industry. They emphasize that spending extra time with customers, understanding their needs, and celebrating wins can significantly enhance retention and create positive word-of-mouth. The conversation also highlights the inspection process as a valuable opportunity to introduce additional services to clients. This episode is packed with actionable tips to help you maximize productivity and engagement within your PCC.

Topics Include:

Introduction (0:00)
Productivity and Engagement (5:36)
Technician Productivity: Cloverleafing and Sales (6:15)
Technician Sales Training and Incentives (8:22)
Technician Retention and Add-On Services (10:03)
Technician Equipment Maintenance and Organization (13:09)
Office and Sales Productivity: Voicemails and Leads (18:03)
Collections and Autopay (20:53)
Win-Back Campaigns (32:01)
Training and Cross-Departmental Training (33:30)
Customer Feedback and Voicemail Follow-Up (40:43)

In today's episode, Eric and Jake record from Pest World in Denver, Colorado. They highlight the importance of networking opportunities at Pest World and reflect on the educational content available, including vendor education and new technology in the pest control industry. They emphasize the dual purpose of their presence at the event: engaging with pest control operators and enhancing their knowledge through high-quality classes. Tune in for insights and updates from this special industry gathering!

Topics Include:

Introduction (0:00)
Special offer for podcast listeners (3:51)
PCO community growth and engagement (8:02)
Vendor relationships and discounts (10:18)
Community connections and support (14:08)
Best networking event insights (22:06)
Promo code for membership discount (26:11)
Building a pest control community (28:59)