Welcome to Stories from the River and this new mini-series from Ron Carucci's visit to Broad River Retail. Host Charlie Malouf welcomes guest speaker Ron Carucci, a bestselling author, and the co-founder and managing partner of Navalent. Carucci is known for his expertise in building trust within organizations and has spoken multiple times at the Purpose Summit, including the recent Purpose Summit this spring in Charlotte, North Carolina. This episode features a Q&A session with Carucci, who engaged with Broad River Retail's Memory Makers at their Fort Mill, South Carolina, campus following his talk and presentation to Broad River's Memory Makers on Friday, September 20th. The discussion focuses on insights into organizational trust, collaboration, and effective communication across different departments, or ways to 'stitch the seams' and keep the seams better connected.

Carucci delves into ways to handle and improve tension in relationships within the workplace, emphasizing the importance of consistent and honest communication. He suggests practical steps like having regular, informal conversations to build trust slowly and advocates for the use of 3rd party facilitators when necessary. Carucci also addresses the need for scalable operating models and warns against relying on "heroics"—short-term, unsustainable efforts to fix problems. Instead, he encourages organizations to create standardized processes that can support long-term growth and innovation.

Come back on Thursday for more behind the scenes footage and reactions following Ron's talk!

Additional Links and Resources:

Connect with Ron Carucci - https://www.linkedin.com/in/roncarucci/

Navalent - https://www.navalent.com

"To Be Honest" by Ron Carucci - https://tobehonest.net

Ron Carucci - From the Purpose Summit - Stories from the River - https://youtu.be/hrLdtLE6ztI

This episode on YouTube: https://youtu.be/vLOUco3Pe8c

Visit https://www.storiesfromtheriver.com for more episodes.

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