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  • Ep.9: The Value of Experience Management (ft. Diane Magers)

    Ep.9: The Value of Experience Management (ft. Diane Magers)
    2022/11/28

    We sit down with Diane Magers, the Founder of Experience Catalysts, to discuss the importance of Experience Management in businesses today, and why CX needs to be part of your overall operations.
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    40 分
  • Ep.8: Using Metaphysical Spaces to Grow Your Brand, with Matthew Bond

    Ep.8: Using Metaphysical Spaces to Grow Your Brand, with Matthew Bond
    2022/10/24

    We sat down with Matthew Bond from 3arc by DBM to talk through the challenges in marketing, the metaverse and why it's always important to understand where your customers are before revamping your channel strategy.
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    40 分
  • Ep. 7: Combining UX with Rocket Science at NASA JPL

    Ep. 7: Combining UX with Rocket Science at NASA JPL
    2022/10/03

    Mary Anne Ghobrial sits down with NASA's Senior UX Researcher Krys Blackwood to talk space, rocket science, UX and so much more
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    34 分
  • Ep.6: Forget the Customer, See the Person (ft. Alex Genov)

    Ep.6: Forget the Customer, See the Person (ft. Alex Genov)
    2022/09/14

    Host Mary Anne Ghobrial sits down with the Head of Marketing Insights and Customer Research from record-breaking company Zappos, Alex Genov, to discuss everything from behavioral psychology, to how organisations need to look beyond the number when it comes to CX reporting.
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    36 分
  • Ep.5. Impact Washing, Sustainability & Being B-Corp Certified at Intrepid Travel (ft. Leigh Barnes)

    Ep.5. Impact Washing, Sustainability & Being B-Corp Certified at Intrepid Travel (ft. Leigh Barnes)
    2022/08/11

    In our Season 2 launch, we sat down with Leigh Barnes, the Chief Customer Officer of Intrepid Travel, to chat about everything from becoming a more sustainable company, marketing your brand authentically, to avoiding the perils of impact-washing.

    Don't forget to sign up to The Customer Show to meet Leigh in person between 3-4 May 2023 at the Melbourne Convention Centre. www.thecustomershow.com.au 
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    32 分
  • Ep.4: Business case to drive additional investments in CX (ft. David Blakers)

    Ep.4: Business case to drive additional investments in CX (ft. David Blakers)
    2021/12/02

    We sit down with with David Blakers, Managing Director of InMoment, to discuss the future of customer experience – and the challenges involved in building a full-fledged business case to drive additional investments in CX.

    Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
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    28 分
  • Ep.3: How organisations need to reconsider their investments in CX Technologies (ft. Booth Fellers)

    Ep.3: How organisations need to reconsider their investments in CX Technologies (ft. Booth Fellers)
    2021/09/28

    We sit down with Booth Fellers, General Manager of APAC Khoros, to discuss their recent acquisition of Topbox earlier in the year, as well as the challenges CX leaders have faced in collecting and understanding their data to drive digital CX advancements.

    Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
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    16 分
  • Ep.2: Creating Personalised Experiences for Customers (ft. Jean-Luc Ambrosi)

    Ep.2: Creating Personalised Experiences for Customers (ft. Jean-Luc Ambrosi)
    2021/08/17

    Join Jean-Luc Ambrosi from TelstraSuper, as he delves into how TelstraSuper is creating incredible personalised experiences for their customers through different channels.

    Podcast brought to you by the Customer Show team. Visit the website to learn more about the show!
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    15 分