In the third episode, Sneha Mazumdar unpacks what it takes to build an empathetic, standardised yet effective Customer Experience for healthcare. She also talks about the struggles of building such a product while scaling up. The episode features topics like personal touch, human touch, customer journey, customer support, customer success, personalisation and automation. 

Tune in and know CX better through these simple & clean discussions.  

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ABOUT THE SPEAKER: Sneha Mazumdar comes with an experience of 7 years across Finance and Product. At Tata 1mg, she has looked at Health Records, Insurance product for B2B clients. Currently, she is looking at Customer Experience as a charter. Apart from work, she's always up for a board game, and loves to watch crime documentaries.  

CREDITS: 

Speaker  -Sneha Mazumdar  

Hosts  - Vivek Sharma and Monali Monalisa  

Cinematographers  - Avnish Gautam and Parth Mahajan  

Editors  - Amit Kataria  

XR  Designer  - Harshvardhana Bansal  

Marketing Team  - Sneha Tikoo and Aparajita Singh  

Marketing Design Head  - Rahul Manchanda  

Written & Directed by  - Vivek Sharma and Aishwarya Gupta  

Conceptualisation  - Prateek Verma, Sneha Mazumdar and Aishwarya Gupta