What are the trends and themes of the car wash industry as we look toward 2024? What has 2023 shown us about the current market and landscape for car wash owners? As we wrap up our 2023 episodes, we're taking a reflective glance at the insightful discussions that have shaped this year's narrative in the car wash industry. Your host Lanese Barnett reflects on several key conversations she had this year with guests on the podcast.

Lanese looks back at episodes with Amplify founding partner Jeff Pavone and Amplify COO Chris Jenks. Lanese also reflects on conversations with founders of AMP Memberships and Retention Express, two Amplify Ventures partners who are helping to change and enhance the car wash space. Dennis Dreezsen and Adam Trien of AMP Memberships talk with Lanese about the latest advancements with their service, and Bobby Thomson and Michael Pelikan of Retention Express share with Lanese about how Retention Express support car wash owners through their customer service platform.

Listen in to hear Lanese’s thoughts about these conversations and highlights from the interviews as we look back over car wash trends from 2023 and look toward a great year for the industry in 2024.

For a full transcript of the episode and more, check out the post.

Sign up for Car Wash M&A, The Newsletter. | Follow us on social media @AmplifyCarWashAdvisors on LinkedIn or Facebook. | Connect with Lanese on LinkedIn.

In this episode of Car Wash M&A, host Lanese Barnett chats candidly with Matt DeWolf, chief marketing officer of the International Carwash Association and host of CAR WASH, the podcast, before a re-broadcast of an interview Matt had recently with Amplify Founding Partner Jeff Pavone. Jeff, who now proudly bears the honor of ‘most featured guest’ on Matt’s show, reviewed notable highlights and trends that emerged in the car wash industry during 2023 and shared predictions for the year ahead.

Tune into episode 19 for behind-the-scenes commentary with Lanese and Matt where these long-time friends talk shop, nerd out about car wash marketing, and dive further into themes from the episode.

For a full transcript of the episode and more, check out the post.

For more from Matt DeWolf and CAR WASH The Podcast, you can subscribe wherever you like to listen, or you can download the CAR WASH Magazine app to keep up with industry news.

Sign up for Car Wash M&A, The Newsletter. | Follow us on social media @AmplifyCarWashAdvisors on LinkedIn or Facebook. | Connect with Lanese on LinkedIn.

Do you know how your customer really feels about your business? What keeps them loyal to your brand? Or what’s contributing to membership churn? As the car wash space continues to experience a tech boom, it’s important for car wash operators to know what resources are available and identify the specific technology solutions providers that might be a right fit for their business to boost operational efficiencies and enhance the customer experience.

This episode examines how one company is capturing consumer sentiment, categorizing and quantifying customer data, and leveraging it to provide real-time actionable insights to operators to help make informed decisions about their business. Host Lanese Barnett talks with Director of Operations Michael Pelikan and Founder Bobby Thomspon of Retention Express, an omni-channel, white-labeled customer experience support provider specializing in the car wash industry, about customer retention and retention of revenue.

For a full transcript of the episode and more, check out the post.

Sign up for Car Wash M&A, The Newsletter. | Follow us on social media @AmplifyCarWashAdvisors on LinkedIn or Facebook. | Connect with Lanese on LinkedIn.