Small business owner Clem explains how social media scammers are targeting traders, as well as customers, and reveals some of the scams she’s dodged recently. David, Luke & Hilary give us an update on their home insurance issues, while listeners Ann & Frank tell us about their efforts to get compensation for their complaints.

If you have a story or experience you want to share email cfb@bbc.co.uk

On the week President Trump takes office for his second term, the First Lady, Melania Trump, has launched her own cryptocurrency. Professor Rachel O’Dwyer, expert in digital culture, explains why high profile people are doing this, and what the attractions and risk are for consumers. We keep in touch with David and Hilary, who are waiting for work to begin to repair their family home after a burst pipe forced them to move out.

If you have a story or experience you want to share email cfb@bbc.co.uk

Listener Pat got in touch to see if the team could help her get a refund from an airline. Pat had done everything she could, but couldn’t get an answer or any progress, she could even get to speak to anyone. Producer Daniela drew the short straw and joined the queue, listening to the dreaded hold music.

And, they say the customer is always right, but anyone who works in retail knows that’s not always the case – if you have a customer service nightmare experience you want to share, we want to hear it. Send them in to cfb@bbc.co.uk