In this episode, CCN Director of Member & Partner Experience Drew Barto talks with SMA Support Services Director of Ideas & Revenue Chris Diroll.

Chris reveals some of the biggest challenges contractors face when it comes to communicating effectively and efficiently with clients. You’ll learn how to improve workflows and discover the key metrics contractors should track to ensure their customer experience is delivering 5-star results.

This episode is ideal for small to medium sized home improvement contractors that have considered outsourcing client communication tasks but don’t know where to get started and how beneficial it can be to your bottom line and productivity.

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by CCN VP Gary Cohen for a discussion on the importance of building a community or network of peers in the home improvement industry.

Being a business owner can feel like a lonely existence. Gary and Drew talk about ways in which Certified Contractors Network fosters community and collaboration among business owners who are experiencing many of the same issues and obstacles.

Gary highlights CCN’s three annual conferences as steppingstones to business success and growing one’s network. Drew concludes the episode with a special offer for guest contractors to attend the CCN INNOVATE 2025 Winter Conference from January 9-12, 2025.

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Ken Kelly.

Ken took over his family business—Kelly Roofing—in 1993 and grew it to $50 million in annual revenue and 300+ employees. He sold the business in 2020 and retired at the age of 47.

Ken shares his expert insight on how to properly grow a contracting business, including tips on what businesses at different revenue levels need to focus on most, five rules for growth he learned from Elon Musk, the importance of discipline, five keys to growing your people, and much more.

This episode features takeaways for home improvement contractors with revenue at $1 million, $5 million, $10 million, or $20+ million.