Why don't more organisations treat building an effective culture, like a strategic, commercial imperative? You still hear comments like, "We'll get to this culture stuff when we've weathered this storm." Frankly, I think that's nuts. Not everyone thinks that way though. In this episode, Andy Goram talks to Dan Dowman from Anthem, who believes that "culture is the only differentiator that really matters" because competitors can catch up with everything else. This conversation covers how culture, employee engagement and leadership directly affect the bottom line, and offers up practical advice on how to get the culture your organisation needs, not just put up with the one it has.

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• How to develop an organizational culture that drives bottom line performance.
• Why culture is the only differentiator that matters.
• How to intentionally build the culture your organisation needs to be successful.
• What the leader's role is in building that culture.

• The hidden costs of negative behaviour.

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The key moments in this episode are:

00:00:10 - Introduction to Sticky from the Inside 00:01:32 - The importance of culture in today's world 00:03:01 - Making culture a strategic priority 00:10:06 - Pitfalls of productivity optimisation 00:14:02 - Disconnect in organisational values 00:15:03 - Developing practical values for businesses 00:16:22 - Personalising company values 00:21:39 - Importance of company culture 00:25:42 - Culture as a competitive advantage 00:26:40 - Overcoming Resistance to Change 00:28:35 - The cost of workplace drama 00:29:10 - The cost of poor culture 00:32:18 - Addressing cultural decay 00:35:01 - Honesty and integrity in setting company culture 00:37:57 - The model of collective fluency 00:42:33 - Practical culture transformation 00:44:01 - Sticky Notes 00:46:27 - Conclusion and Farewell

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Get the full transcript of the episode here