• Customer Experience Patterns Podcast

  • 著者： Sam Stern
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Customer Experience Patterns Podcast

著者： Sam Stern
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  • サマリー

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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あらすじ・解説

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


Hosted on Acast. See acast.com/privacy for more information.
Sam Stern
マネジメント マーケティング 経済学
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エピソード
  • Service Recovery Done Right - Fast, Proactive, Decisive & Human

    Service Recovery Done Right - Fast, Proactive, Decisive & Human
    2024/11/07

    Service Recovery is even more magical than you think, but only if you do it right.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    7 分
  • Customer Value - Different Forms, Different Facets

    Customer Value - Different Forms, Different Facets
    2024/10/31

    Onion expertise. The Ikea Effect & The mythology of the Betty Crocker cake mix research. This episode has it all.


    Jeff Louden on LinkedIn


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    18 分
  • Emotions Matter More Than You Think - Even When You Think They Matter A Lot

    Emotions Matter More Than You Think - Even When You Think They Matter A Lot
    2024/10/24

    The Law Of Emotion: Emotion matters more than you think, even if you remember the law of emotion.


    Yes, inspired by Hofstatder's Law


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    6 分

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