In this month’s Debt Talk podcast, Ripon Ray explores one of the most pressing challenges in modern Britain: the real cost of digital inclusion. As technology becomes central to everyday life, what happens to those left behind? How do we bring marginalised communities into the digital mainstream without deepening inequality or compromising privacy?

Joining the conversation is Elizabeth Anderson, CEO of the Digital Poverty Alliance, who unpacks what true digital inclusion means in today’s society. From a student needing online tools for geography lessons to individuals struggling to upload documents or access essential services, Elizabeth illustrates the profound impact of being digitally excluded. She reveals staggering figures on how many people remain disconnected and the steep social and economic cost of bridging that divide. Elizabeth also delves into the government’s proposed digital ID initiative, raising critical questions about the price of inclusion and the potential erosion of personal privacy in a data-driven Britain.

Rachael Tomaney, representing Napier AI, brings a vital perspective on how digital exclusion intersects with financial crime. She explains how individuals with limited digital literacy can unknowingly become conduits for money laundering and scams, as criminals exploit their vulnerability. With the rise of Authorised Push Payment (APP) fraud, Rachael stresses the importance of balancing innovation with protection — ensuring that while automation and AI enhance security, human oversight remains essential to prevent exploitation.

Together, our panel offers practical insights and top tips on tackling digital exclusion, from community-level engagement to policy-driven reform, ensuring that digital transformation uplifts, rather than marginalises, those most at risk.

Stay tuned for our next episode: “Financial Abuse and Its Impact on Communities.”

Welcome to Debt Talk, with me, your host Ripon Ray. Today, we’re diving into one of the most urgent social policy challenges of our time — the cost of housing. To unpack this complex issue, I’m joined by Assia Awaleh from Sapphire Independent Housing, an expert with deep insight into the history and realities of social housing in the UK.

Assia takes us on a journey through the evolution of social housing — from its capitalist roots, when employers provided homes for their workers, to the post-war era, when local authorities stepped in to rebuild communities devastated by bombing. She explains how the landscape shifted dramatically in the 1980s with Margaret Thatcher’s Right to Buy policy, which moved vast amounts of public housing into private hands. Ironically, many of those homes are now being rented back to low-income families at unaffordable prices.

We then turn to the future. Following the tragedies of Grenfell and Awaab Ishak — the two-year-old boy who died in 2020 due to mould in his home — there are new legal protections for tenants. From October 2025, social housing landlords, including councils and housing associations, will be legally required to fix reported hazards such as damp and mould. Tenants will have the right to take legal action if landlords fail to act.

Assia also addresses the stigma surrounding social housing and reminds us that many tenants are on low incomes or benefits — and there is no shame in that. Housing associations exist precisely to support those in financial hardship. However, for tenants on zero-hour contracts or precarious jobs, fluctuating income makes rent and budgeting even more difficult. That’s where housing associations step in — helping tenants access benefits and manage their money.

Finally, Assia calls for greater tenant participation, urging residents to join landlord committees — whether in social or private housing — to ensure their voices shape how housing is managed and improved.

Join us next time on Debt Talk, when we explore another pressing issue of inequality and access: “The Cost of Digital Exclusion.”

In this month’s Debt Talk podcast, we discuss: Cars & Their Costs.

To explore the topic, Ripon Ray speaks with:

• Alison Tooze, from the British Association of Parking
• Sam Nurse, CEO of Money Advice Hub

Alison Tooze emphasised the importance of preventing parking-related crises and outlined steps drivers can take to reduce the risk of receiving fixed penalty notices or penalty charge notices. She noted that while the number of cars on the roads is increasing, available parking spaces are shrinking. Alison also stated that her members are responsible for managing parking spaces, which adds to the complexity of balancing road use and parking availability.

She explained the differences between tickets issued under criminal and civil law, how each is recovered, and the associated costs. Alison described how disputes can arise when road users believe tickets have been wrongly issued, and she outlined the process for challenging them. She noted that appeal decision-makers can also take mitigating circumstances into account.

Sam Nurse highlighted the importance of participating in a public consultation on the new Private Parking Code of Practice, which is seeking views on proposals to raise standards in the private parking sector. She pointed out that many parking facilities are oversubscribed, leading to people parking in prohibited areas. Other related pressures include the sharp rise in insurance costs—up by 200% in recent years. Sam noted that many of their clients are struggling to cover essential bills alongside car-related fines.

Both guests shared Top Tips for Debt Talk listeners on how to manage car-related costs and avoid unnecessary penalties.

The next Debt Talk podcast will focus on: Health & Costs.