• Digital Customer Communications: Regulated

  • 著者: Beyond Encryption
  • ポッドキャスト

Digital Customer Communications: Regulated

著者: Beyond Encryption
  • サマリー

  • Discover how leading regulated companies engage, retain, and delight customers at scale. Explore the latest strategies and technologies that transform digital customer communications, from omnichannel approaches to AI-driven engagement. Each episode features expert insights and best practices for creating secure, compliant, and engaging customer interactions. Subscribe now to stay ahead in mastering the art of digital customer communications and building stronger customer relationships in a digital-first world.
    Beyond Encryption
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あらすじ・解説

Discover how leading regulated companies engage, retain, and delight customers at scale. Explore the latest strategies and technologies that transform digital customer communications, from omnichannel approaches to AI-driven engagement. Each episode features expert insights and best practices for creating secure, compliant, and engaging customer interactions. Subscribe now to stay ahead in mastering the art of digital customer communications and building stronger customer relationships in a digital-first world.
Beyond Encryption
エピソード
  • Unified Enterprise Communications: Balancing Compliance and Impact, Rich Logan, MMT Digital (#12)
    2025/01/22

    We caught up with Richard Logan, Principal Digital Strategist at MMT Digital, to find out how regulated organisations can unify their customer communications, maintain compliance, and deliver real value.


    MMT Digital has worked on global digital transformation programmes for well-known names like Vodafone, NFU Mutual, Schroders, TransLink, and Newcastle Building Society.


    Learn more on our website.

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    39 分
  • Improving Customer Journeys in Regulated Industries: A Behavioural Approach, Phil Courtenay, Humans and Money (#11)
    2025/01/10

    We spoke with Philip Courtney, founder of Humans and Money, to find out why people often fail to take the right actions with money—and how businesses can help.


    Phil specialises in investor psychology, having worked in the financial sector before launching the consultancy.He’s just completed a PhD on people’s attitudes to money and, in his words, he’s a bit of a “nerd” when it comes to financial decisions.


    Learn more on our website.

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    33 分
  • [Bonus] Are Companies Doing Enough to Protect Their Customer Communications?, Paul Holland, Beyond Encryption
    2024/12/20

    We spoke with Beyond Encryption Founder & CEO Paul Holland about the challenges of securing digital communications and how businesses can safeguard sensitive customer data amid an evolving threat landscape. With cyber attacks accelerating at an unprecedented rate—targeting everything from global enterprises to critical hospital infrastructure—companies need to ask themselves: Are they doing enough to protect their outbound customer communications? Learn more on our website.

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    22 分
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