Are you struggling with parents not reading your center's handbook or policies? Have you ever considered onboarding new parents, just like staff, to improve your center’s operations? In this episode, Brian Duprey and Lisa Giancarli introduce the concept of parent onboarding and discuss how Lisa has successfully implemented it into her business. Learn how this approach can help set expectations, reduce issues, and create smoother transitions for families by reviewing your center’s policies and procedures, ensuring everyone is on the same page about how things operate day to day.

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