• EP003: Bonus Episode - Knowing and mastering your retention metrics

  • 2025/01/21
  • 再生時間： 16 分
  • ポッドキャスト

EP003: Bonus Episode - Knowing and mastering your retention metrics

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  • In this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.

    You’ll learn:

    - The difference between ARR and MRR, and how ARR reflects your business’s run rate. - How Gross Retention and Net Retention are calculated, their unique roles, and why only net retention can exceed 100%. - Why Renewal rate is a leading indicator for retention - How multi-year contracts impact retention rates - The importance of segmenting retention metrics

    If you’re a SaaS executive or aspiring leader, this episode is a must-listen refresher to sharpen your financial acumen.

    Cover Your SaaS - Financial Literacy for Non-financial Leaders: https://buy.stripe.com/bIY9EEbuKeX72M88ww

    Subscribe to the ChiefCustomerOfficer.io newsletter for weekly insights.
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あらすじ・解説

In this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.

You’ll learn:

- The difference between ARR and MRR, and how ARR reflects your business’s run rate. - How Gross Retention and Net Retention are calculated, their unique roles, and why only net retention can exceed 100%. - Why Renewal rate is a leading indicator for retention - How multi-year contracts impact retention rates - The importance of segmenting retention metrics

If you’re a SaaS executive or aspiring leader, this episode is a must-listen refresher to sharpen your financial acumen.

Cover Your SaaS - Financial Literacy for Non-financial Leaders: https://buy.stripe.com/bIY9EEbuKeX72M88ww

Subscribe to the ChiefCustomerOfficer.io newsletter for weekly insights.
続きを読む 一部表示

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