Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon

Episode Duration: 8 minutes

Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purchase.

Episode Overview

Master essential product knowledge elements:

• Inventory awareness techniques
• Product detail expertise
• Alternative recommendations
• Systematic learning approaches
• Team knowledge development

Store Navigation Mastery

Learn to implement:

• Daily store walkthrough routines
• Product location memorization
• New item awareness
• Promotional display familiarity
• Layout change monitoring

Product Detail Expertise

Develop approaches for:

• Understanding product features
• Freshness monitoring
• Quality assessment
• Customer preference matching
• Comparative product knowledge

Alternative Recommendations

Master techniques for:

• Substitution suggestions
• Comparable product identification
• Out-of-stock solutions
• Cross-category recommendations
• Value proposition communication

Knowledge Building Systems

Create frameworks for:

• Sectional expertise development
• Progressive learning strategies
• Information retention techniques
• Practical application methods
• Team knowledge sharing

Assistant Manager Action Item

This week's knowledge building task:

1. Select one store section
2. Develop complete product expertise
3. Document key selling points
4. Create alternative recommendations
5. Progress to new section daily

Resources Mentioned

• Visit cstorethrive.com for additional product knowledge resources

Next Episode Preview

Stay tuned for more strategies to enhance your management effectiveness.

"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.

#ConvenienceStore #ProductKnowledge #RetailManagement #CustomerService #TeamLeadership #SalesExcellence