• Episode 19 - Jim Marous, Owner & Host - Banking Transformed Podcast, Co-Publisher - The Financial Brand

  • 2025/04/03
  • 再生時間： 39 分
  • ポッドキャスト

Episode 19 - Jim Marous, Owner & Host - Banking Transformed Podcast, Co-Publisher - The Financial Brand

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  • Banking influencer Jim Marous joins Jody Bhagat to discuss how institutions can move beyond basic personalization to create truly personal customer relationships. Learn why the biggest threat to banks isn't account closure – it's "silent attrition" as customers quietly shift their most profitable activities elsewhere.

    Key Topics: 0:00 - Introduction


    1:45 - The trust-action gap in banking


    4:30 - Moving from perfect to professional


    8:15 - Understanding silent attrition


    12:20 - Beyond products to customer jobs


    16:45 - Making digital more human


    21:30 - The urgency to act


    Visit our website – https://personetics.com

    Follow us on LinkedIn – https://www.linkedin.com/company/personetics

    Like us on Facebook – https://www.facebook.com/Personetics

    Join the conversation on Twitter – https://twitter.com/personetics
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あらすじ・解説

Banking influencer Jim Marous joins Jody Bhagat to discuss how institutions can move beyond basic personalization to create truly personal customer relationships. Learn why the biggest threat to banks isn't account closure – it's "silent attrition" as customers quietly shift their most profitable activities elsewhere.

Key Topics: 0:00 - Introduction


1:45 - The trust-action gap in banking


4:30 - Moving from perfect to professional


8:15 - Understanding silent attrition


12:20 - Beyond products to customer jobs


16:45 - Making digital more human


21:30 - The urgency to act


Visit our website – https://personetics.com

Follow us on LinkedIn – https://www.linkedin.com/company/personetics

Like us on Facebook – https://www.facebook.com/Personetics

Join the conversation on Twitter – https://twitter.com/personetics
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