Listen to this conversation between a fitness coach and a prospective client.

Text: "- Hi, I just randomly found myself on your Instagram page and I liked your style. I saw that you work at different gyms and one of them is in my neighborhood. I am interested in working with you. I just have a few questions just to make sure you are a good fit for what I’m looking for.

- Hi, yes, sure, I’d be happy to answer any question you have.

- I’d like to know how you structure your workouts.

• Well, I usually interview my prospective client and listen to what they want. Do they want to gain weight or do they want to shed a few kilos? Do they want to work on their appearance or do they want to build strength and cardio? I also ask about their motivation. Did they choose to start working out or did the doctor send them to me? After that we have one session where I see what they can do. We try different exercises and see what they seem to enjoy the most. I think it is important to like a workout in order to stick to it.
• - I like that. Being a good listener is a big plus. This would be my first time with a PT so I will probably be a little bit lost.
• No worries at all. I work with beginners all the time.
• Can you provide references or testimonials from past clients who were beginners?
• Yes, sure, you can find some before and after photos on our Instagram. I can send you a link if you want.
• And, what is your availability for training sessions and do you offer any online options?
• Well, it depends on where you live. Where do you live?
• On Concord Street, near Fitness 360.
• Oh, I see. I am there on Thursdays and Fridays all day. I also do online classes on Sunday evenings. You can also find me at Maria’s Gym on Monday, Tuesday, Wednesday. It’s not exactly your neighborhood but it’s only a 15 minutes drive.
• I think we can workout something. How much do you charge for your services and do you offer any package options? Also, what is your cancellation policy?
• It’s 2000 DA/ hour or 16000 DA for 10 sessions and that saves you a bit of money. The online class is 200 DA.
• That’s good to know. Thank you for answering all my questions. I will think about all this and get back to you soon.
• Sounds great."