• Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories

  • 2020/11/25
  • 再生時間： 5 分
  • ポッドキャスト

Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories

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  • Customer Journeys are so important to customer experience because customers think about their experience chronologically. And stories are an evolution of a journey, adding in an emotional layer to the customer's experience.

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あらすじ・解説

Customer Journeys are so important to customer experience because customers think about their experience chronologically. And stories are an evolution of a journey, adding in an emotional layer to the customer's experience.

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