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In this episode, Devin and Won You discuss the profound impact of AI on the design and technology sectors. They explore how AI tools have already enhanced productivity in their workflows, raising both opportunities and concerns for the future role of designers. Key topics include the commoditization of design, potential loss of craftsmanship, and broader economic consequences of AI replacing traditional jobs.

Ethical considerations around AI, such as copyright issues and ethical content production, are also examined. The episode highlights advancements in web and product design, speculates on the future work landscape, and emphasizes the value of AI in streamlining tasks, enabling more efficient business operations, and democratizing design capabilities for solopreneurs and creatives. Challenges faced by junior designers and the importance of responsible scaling and apprenticeship models are also discussed.

00:00 Introduction and Guest Welcome

00:19 The Impact of AI on Design and Society

00:46 Using AI in the Design Process

01:38 Challenges and Limitations of AI in Design

02:41 Experimenting with AI Art

03:44 AI's Role in Client Projects

05:48 The Future of Design Jobs with AI

06:13 Balancing Vision and AI Capabilities

07:21 AI as a Design Partner

08:03 The Evolution of Design and AI

10:21 The Commoditization of Design

11:58 The Role of Craft in a Post-AI World

21:13 The Future of Design Education

34:51 Ethical Considerations in AI Art

37:09 The Ethics and Future of AI

37:45 Job Displacement and AI

39:01 Creativity in the Age of AI

42:25 Capitalism and Value Creation

45:54 Technological Innovations and Their Impact

49:12 The Future of Work and AI

58:35 The Digital Universe and AI

01:06:36 Journey into Design

01:13:12 Evolution of Design Tools

01:13:24 AI and the Future of User Interfaces

01:14:59 AI's Impact on Customer Portals

01:16:55 AI-Generated Dashboards and Design Systems

01:22:27 No-Code Tools and AI-Assisted Development

01:23:35 AI's Role in Product Design Business

01:29:30 Challenges and Opportunities in Design Education

01:31:37 The Case for Apprenticeship Models

01:46:25 Final Thoughts and Contact Information

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A production of Outserve Group LLC. Visit www.experienceleader.com for more.

#Entrepreneurship #ExperienceLeader #CustomerExperience #JTBD #CX

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Why do we have so many managers, but so few leaders? What does it even mean to be a leader? How do you become one? In this episode, I talk with Jennifer Borchardt, VP of Experience, Financial Services at Publicis Sapient about how to cross over into leadership.

The episode begins with Jennifer reflecting on her journey and how her view of leadership has evolved over time. Jennifer has worked in various roles within the sector, most recently leading an experience practice for financial services at a large global digital transformation consultancy. Jennifer and Devin discuss the difference between management and leadership, with the consensus that the two roles involve different skills and mindsets.

Jennifer emphasizes the importance of sharing a vision with a team and letting individuals figure out how to achieve it. Serious about mentorship, Jennifer shares her experience providing guidance to others in their careers, attributing her success to individuals who poured into her life and offered their insight and wisdom. The conversation concludes with Jennifer’s thoughts on humility, mentorship, meaning in work, and the importance of rest alongside labor.

00:00 Introduction to Leadership vs Management
00:08 The Importance of Vision in Leadership
00:54 Guest Introduction: Jennifer Borschart
02:44 Jennifer's Career Journey and Current Role
04:25 The Path to Leadership and Its Challenges
11:03 The Impact of Leadership on Personal Growth
12:09 The Intersection of Leadership and Personal Interests
15:23 The Role of Humility in Leadership
18:08 The Struggle Between Leadership and Management
27:19 The Role of Leadership in Financial Services
31:20 Taking Control of Your Life Through Financial Understanding
32:50 The Influence of Personal Background on Leadership
33:34 Is Adversity Necessary for Good Leadership?
37:24 The Importance of Rest and Reflection in Leadership
43:59 The Role of Mentorship in Leadership Development
48:43 The Impact of Intrinsic Motivation and Humility in Leadership
52:23 The Significance of Your Work and Its Impact on Others
56:14 Closing Thoughts on Leadership and Career Growth

Join other customer-obsessed product leaders by signing up for the Experience Leader Newsletter: https://www.devinwsmith.com/subscribe

A production of Outserve Group LLC. Visit [www.devinwsmith.com](http://www.devinwsmith.com/) for more.

#Entrepreneurship #ExperienceLeader #product #productstrategy #productmanagement #Jobstobedone

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Show Notes

Episode Overview
In this episode, Chris Spiek, a luminary in the product development sector,me to discuss the transformative potential of the Jobs to be Done theory in business strategy. Chris shares his journey of collaborating with Apple to bring the innovative tap-to-pay feature to market, and how one feature born out of JTBD Research created a feature single-handedly responsible for 50% of company revenue. Tune in to hear the story.

Key Takeaways

1. Collaboration with Apple: Chris highlights the journey of developing the tap-to-pay feature, which promises to revolutionize payment systems for small business owners.
2. Customer-Centric Approach: Chris underscores the necessity of shifting focus from the loudest voice in the room to the customer's needs and experiences.
3. Implementing Jobs Theory: Begin with foundational knowledge acquired from resources like "Competing Against Luck", and learn the art of customer interviews to gather actionable insights.
4. The Importance of the First Win: Secure an initial success story to demonstrate the effectiveness of the Jobs theory in your organization, fostering a culture of customer-centric innovation.

Quotes

1. "Every time you take a credit card payment, people say it's like, I can feel the money going into my checking account, which is pretty magical." - Chris Spiek describing the user experience of the tap-to-pay feature.
2. "How do you move the loudest voice out of the center of the conversation and the customer into the center of the conversation?" - Chris Spiek on adopting a customer-centric approach.
3. "You're going to have to take a leap of faith based on the findings and learn from the outcomes." - Chris Spiek on implementing the Jobs theory.
4. "All you got to do is get one win to prove to the rest of the organization that, this is worth it." - Devin Smith on the significance of securing the first win.

Resources Mentioned

• Competing Against Luck - A foundational book for understanding the Jobs theory.
• Rewired Group - Innovation Consulting and courses for mastering Jobs to Be Done Interviewing

Ways to Connect with Chris Spiek

• Twitter - Follow Chris for more insights on product development and innovation.
• LinkedIn - Connect with Chris to stay updated on his latest ventures and collaborations.

Connect with Devin

• LinkedIn
• X: @devinwsmith

Subscribe and Review

If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts. Your reviews help us reach more people and create a bigger impact.