Guest:

Richard Blank, CEO of Costa Rica’s Call Center

Key Topics Discussed:

• Richard's unique journey from the U.S. to Costa Rica and how he built a call center from scratch
• The challenges and successes of training over 10,000 bilingual telemarketers
• Advanced communication strategies, including phonetic micro-expression reading
• Gamification techniques to boost employee motivation and engagement
• Conflict management strategies and the importance of empathy in leadership
• Practical advice for business owners on growing steadily, with a focus on soft skills and emotional intelligence

Key Quotes:

• "It's about perseverance, dedication, and really loving what you do. When you're passionate, the results will follow."
• "The art of speech and mastering soft skills can turn a simple conversation into a business success story."
• "You can’t rush growth—it’s about slow, steady progress, making each step count."

Resources Mentioned:

• Costa Rica’s Call Center: www.costaricascallcenter.com
• Learn more about phonetic micro-expression reading and other advanced communication techniques.

Follow Richard Blank:

• Website: Costa Rica’s Call Center
• Social Media: Search “Costa Rica Pinball Machines” to find Richard’s vintage collection and more.

Next Steps:

• Subscribe to What It Takes for more interviews with successful business leaders.
• Connect with Jamie Seeker on social media for the latest updates on the show.