Donna Weber is the world’s leading expert in customer onboarding and value realization.For more than two decades, she’s helped high-growth startups and established enterprises transform new and existing customers into loyal champions. As a recognized thought leader, influencer, strategist, advisor, author, and speaker Donna gets to the heart of CustomerSuccess. She is passionate about helping customers reach their goals because when your customers win, you win. It's that simple. High growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations. Prior to founding her boutique consulting firm in 2016, Donna worked at several startups, where she built Customer Success and Customer Education programs and organizations from scratch. Her award-winning book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions. Donna lives in the San Francisco Bay Area, California, with her husband. When she’s not orchestrating customer onboarding, you will find Donna outside, hiking or cycling the hills of the San Francisco Bay Area or kayaking the waters of California and beyond. Donna is a graduate of the University of California at San Diego.

Bob London is a customer discovery and listening expert who teaches companies how to have more strategic and revealing customer conversations that drive engagement, insights and revenue. Over the course of conducting more than 2,700 customer discovery conversations with B2B decision-makers, Bob developed a series of bold, disruptive questions and deep listening techniques - called the Radically Authentic Discovery Method(TM) - that get customers and prospects to open up about what’s most important TO THEM. Bob was named in both 2022 and 2023 as a Top 25 Customer Success Influencer by SuccessCoaching. He is also an Entrepreneur in Residence at the University of Maryland’s Dingman Center for Entrepreneurship; a board member of Mindshare, one of the country’s leading organizations for tech CEOs and founders; and an active member of Gain Grow Retain, a leading customer success community. Bob is a regular and passionate writer and speaker on the topic of listening to customers, and his work and writing have been featured in the Wall Street Journal, The Washington Post, Forbes, the Miami Herald, USA Today, Inc. Magazine and The Washington Business Journal. www.boblondon.co www.linkedin.com/in/boblondon

Julie Persofsky, CEO/Founder of Achieve Exponential Growth, is a revenue strategist that helps companies understand and simplify their Go-To-Market strategy in order to grow more effectively. With decades of experience as an executive and consultant in high-growth startups and scale-ups, Julie employs a data-driven, innovative approach to driving revenue growth. Drawing on her deep expertise in customer success and customer-led growth, Julie adeptly navigates the convergence of pivotal GTM components: Customer Success, Sales, and Marketing. Julie has written papers on Customer Success as a Profit Center and Beyond NPS - how you should actually be measuring Customer Success. achieveexponentialgrowth.com email: julie@jpercorp.com linkedin: linkedin.com/in/julieper/