Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce
Episode 2 | Originally posted 03/07/24

Episode Overview
With Baby boomers retiring, Gen Z, a force of 68 million, is entering the workforce, leading among hourly workers. This shift urges restaurants to rethink their approach to attracting and retaining employees. In 2024, restaurants focus on developing frontline managers to meet the demands of a rapidly changing workforce.

Key Takeaways:

[Insight #1] – Most restaurants remain understaffed.

[Insight #2] – Salary is the #1 factor drawing Gen Zs to a job.

[Insight #3] – The majority of hourly new hires are Gen Zs.

[Insight #4] – Workplace benefits and training play a pivotal role in employee retention.

As if the restaurant industry hasn’t faced enough staffing challenges, another dilemma has been added to their plate. With the largest generation in American history exiting the workforce, employers are racing against time to fill the gap with the next batch of workers: Gen Zs. But as more of this generation enters the talent pool, they bring a new set of challenges, values, and expectations. This means restaurants may have to adjust their approach to remain competitive in attracting this new segment of the workforce.

Mentioned in the Episode:

• Gen Zs Flooding into Workforce as Boomers Exit—How Can Restaurants Manage This Shift?
• National Restaurant Association’s (NRA) 2024 State of the Restaurant Industry Report
• Workforce Intelligence
• Opus Training Platform