In this episode of Helping Organisations Thrive, we are joined by Genevieve Hawkins as we explore the fascinating science behind effective leadership and emotional resilience.

We delve into the body’s natural responses—cortisol spikes and increased heart rates—when we receive feedback that feels critical. Genevieve explains how recognising these signals can help leaders pause, reflect, and choose to stay curious instead of defensive. She highlights the importance of oxytocin and serotonin, the "connection" and "happiness" chemicals, in creating a sense of belonging and stability at work. By fostering environments that reduce cortisol and boost these positive chemicals, leaders can help their teams, and themselves, feel safe and supported.

Genevieve also provides practical advice on enhancing our emotional regulation, from small acts of kindness that trigger serotonin boosts to preparing for difficult conversations by focusing on common interests and shared goals, ultimately deepening colleague connections. Her insights offer a powerful reminder that understanding the brain’s chemistry can be key to fostering healthier, more connected workplaces.

If you are looking for a Blueprint to help you and your business manage uncertainty, deal with failure and navigate change then reach out to Julian at: julian@julianrobertsconsulting.com

You can buy my book "Weathering the Storm: A Guide to Building Resilient Teams" on Amazon: https://www.amazon.co.uk/dp/B0DFTYN2Y2

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