In this engaging podcast episode, host Karen welcomes Colleen Stanley to discuss the crucial role of emotional intelligence (EI) amidst the rise of artificial intelligence (AI) in the sales industry. Colleen shares insights from her books, emphasizing the importance of empathy, self-awareness, and other soft skills for sales professionals and leaders. They explore practical strategies for integrating EI into everyday sales practices, overcoming the 'knowing and doing' gap, and fostering a balanced, human-centric approach in a technologically advanced world.

00:00 Introduction and Personal Anecdote

00:42 The Importance of Emotional Intelligence in Sales

02:10 Understanding Emotional Triggers and Execution

04:40 Empathy and Self-Awareness in Sales

07:10 The Role of Reflection and Self-Improvement

09:16 Accountability and Ownership in Sales

14:27 Balancing Technology and Human Impact

17:15 Leadership and Delegation Skills

25:34 Defining Honesty in Leadership

25:46 Living Your Values

26:08 Creating a Culture of Candor

28:06 Onboarding and Emotional Intelligence

29:48 Teaching Empathy in Sales

31:45 The Myth of Multitasking

33:24 Self-Awareness and Empathy

34:27 Slowing Down to Speed Up

38:03 Morning Rituals for Success

43:54 Aligning Actions with Purpose

45:48 Balancing AI and EI in Sales

48:11 Final Thoughts and Resources

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