In Episode 3 of MSP Insider, host Jeffrey Newton sits down with Alex Farling, co-founder of Empath, for an unfiltered conversation about the state of managed services and why most MSPs are getting it wrong.

With over 20 years in the industry, including founding and selling both an MSP and Lifecycle Insights to ScalePad, Alex brings a unique perspective as a non-technical owner who's been in the trenches. His journey from sales professional to MSP owner to industry innovator provides a fresh lens on common industry challenges.

This episode dives deep into controversial topics like why the VCIO model is fundamentally broken, the real reasons client relationships fail, and how misaligned incentives are holding MSPs back from growth. Alex shares practical insights on building sustainable client relationships, proper role definition, and why continuous improvement matters more than industry "best practices."

Key Topics Covered:

• Why most MSPs are approaching VCIO roles completely wrong
• The critical importance of relationship building in client retention
• How to stop treating sales as "black magic" and start driving results
• Practical steps for scaling your MSP without losing quality

If you're tired of the typical industry echo chamber and ready for honest conversation about what really drives MSP success, this episode delivers actionable insights you can implement today. Don't miss this candid discussion with one of the industry's most thoughtful voices.

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In Episode 2 of MSP Insider, host Jeffrey Newton sits down with David Powell, VP of Sales Strategy at PAX8, to dive deep into the transformative role of AI in managed services. With years of experience leading growth in the MSP space, David shares his perspective on how AI is creating new opportunities for efficiency, scalability, and client satisfaction.

This episode unpacks the real challenges MSPs face when it comes to adopting AI, including resource constraints, fear of failure, and navigating data-driven decisions. Learn how to bridge the gap between innovation and execution, and discover how AI can empower your team to focus on high-value work.

Key Topics Covered:

•Why MSPs can’t afford to ignore AI

•How AI is driving efficiency and automation in managed services

•Real-world applications of AI to enhance MSP operations

•The importance of data governance and actionable ideas for implementation

If you’re ready to move beyond the buzzwords and learn how AI can help you stay competitive, this episode is packed with actionable insights to get you started. Don’t miss this must-watch conversation with one of the industry’s leading voices.

Discover how AI is transforming the MSP industry and what it means for the future of managed services. In this video, we explore the game-changing potential of artificial intelligence in streamlining workflows, improving ticket management, and boosting overall efficiency for MSPs.

Whether you’re an MSP owner, manager, or technician, staying ahead of the curve is critical. Learn how AI-powered tools can help you adapt to industry challenges, enhance client satisfaction, and reclaim valuable time for strategic growth.

Key Topics Covered:
• How AI is reshaping the MSP landscape
• Practical ways MSPs can leverage AI for efficiency
• The future of IT workflows powered by AI
• Real-world examples of AI improving MSP operations

If you’re ready to embrace the next evolution of managed services, this video is for you. Don’t fall behind—discover how AI can revolutionize your MSP today.