In this episode of The Purpose-Focused Advisor, Rob Brown welcomes Lauren Hong, Founder and CEO of Out & About Communications, a branding and marketing agency transforming how financial firms show up in the world. Lauren has spent over a decade helping RIAs ditch stale, cookie-cutter branding and embrace a more authentic, strategic approach. With a background in graphic design and a passion for storytelling, she’s on a mission to help advisors align their identities with their business goals. Whether you’re thinking about a website refresh or wondering how to measure client satisfaction beyond AUM, Lauren drops insight after insight to help you elevate your brand and build trust that lasts.

Key Takeaways:

• How branding in financial services has evolved—and why it’s time to ditch the navy and gray. [03:00]
• The real reason your website matters more than you think (yes, people are looking). [08:25]
• Why the Net Promoter Score (NPS) is a game-changer—and how to use it as a strategic advantage. [10:21]
• Marketing that leads vs. lags—how growing firms can shift their strategy and culture. [21:00]
• What it really looks like to build a marketing partnership that grows with your firm. [25:30]

Lauren Hong: "At the end of the day, marketing is about taking care of people. It’s a human-to-human business.”

Rob Brown: “Marketing isn’t just a website or color scheme—it’s a reflection of who you are and where you’re going.”

About Lauren Hong: Lauren Hong founded Out & About Communications in 2013. She has grown the agency to a team of 25+ and a client base of dozens of firms across the country. Focused exclusively on financial services, Lauren has consulted with firms ranging in size from $250M to $20B in AUM to grow, scale, and leverage marketing as a strategic asset. Today, she spearheads the strategic direction and business development of Out & About while leaning into the industry to pay it forward.

Connect with Lauren Hong:

Website: https://www.outandaboutcommunications.com/

Email: lauren@outandaboutcomm.com

LinkedIn: https://www.linkedin.com/in/honglauren/

Podcast: On Purpose: https://podcasts.apple.com/us/podcast/on-purpose/id1704209930

Episode References:

• Truest Fan Coaching
• Business Optimization Scorecard

Connect with Rob Brown:

Website: http://truestfan.com/

LinkedIn: https://www.linkedin.com/in/truestfan/